Returns & exchange policy

Last updated: 18 October 2026 — applies to all orders from yasmart.ae and the YAS MART app within the UAE.

1. Return window

You may request a return or exchange for any item within 7 days of delivery, whether it is defective or simply not right for you. The fastest way is to inspect your order on delivery in front of the courier.

2. Conditions

• Damaged, wrong or expired items are always returnable in full.
• Non-defective items are accepted unused, in their original condition and packaging.
• Chilled and frozen food and opened personal-care items cannot be returned for safety reasons, unless the fault is ours.

3. How to request a return

From your account: My orders → order details → “Return this item”, with the reason, or through the contact page and customer-service WhatsApp. The request moves through pending → approved → refunded and is tracked under “My returns”.

4. Pickup and fees

Our courier collects the item from your address free of charge. There are no return or restocking fees.

5. Refunds

After approval and pickup the amount is refunded within 3 business days at most to the original payment method: cash with the courier for cash-on-delivery orders, or to the card or e-wallet for online payments, or as wallet credit in your account if you prefer.

6. Exchanges

We exchange the item for the same product or an alternative with the price difference settled, within the same window and conditions above.