Help Center

Three options at checkout: • Standard — AED 8.50, arrives in 1-2 days, FREE for orders above AED 200. • Express — AED 25, next-day delivery. • Store pickup — always free, from our Baniyas East branch.

Supermarket items tagged ⚡ arrive within 20 minutes when your address is inside our coverage zones (currently Baniyas and around). Applied automatically at checkout when the whole cart is eligible and your address is covered — free above AED 50. Set your location from the delivery card at the top to check your area instantly.

From My orders → Track you follow the live status: received → preparing → with courier → out for delivery → delivered. Yas Quick orders add a live map with the courier's position, a countdown, and call/WhatsApp buttons.

The courier calls your registered number. If delivery fails we contact you to reschedule at a convenient time — no extra fee for the second attempt.

Inspect your order on delivery in front of the courier — the fastest way to fix issues. Later: open My orders → order details and tap “Return this item”, write the reason, and follow the status (pending → approved → refunded) in “My returns”.

Damaged, wrong or expired items are always returnable. Chilled/frozen food cannot be returned for safety reasons unless the fault is ours. Items must be in original condition and packaging.

After approval and pickup, the amount is refunded in cash with the courier or as wallet credit within 3 business days — the refunded amount shows on the return card.

No. Cash on delivery — receive and inspect your order, then pay the courier. No card or bank details required.

The shown price is what you pay, plus your chosen delivery fee and a small AED 1 service fee. Everything is itemized in the order summary before you confirm — no surprises.

Available coupons appear as cards in the cart and checkout — tap one to apply instantly, or type a code and press “Check” to preview the discount before confirming.

No — order as a guest in a minute. An account (just your phone, no mandatory password) keeps your addresses, orders, wishlist, wallet and loyalty points — shared between web and app.

Tap “Sign in / Register”: enter your phone and receive an SMS code. New number? Your account is created instantly. Password sign-in (phone or email) is also available — set yours from My account.

You earn loyalty points on purchases (1 point = AED 0.10) and track them with your wallet balance in My account — plus a referral code you share so you both earn.